Move Fast and Learn Things: Principles of Cognition, Teaming...
summary
Compares two reviews of the same search outage and shows what changes matter: a quick templated writeup that takes 45 minutes vs one week yields two action items and ~10 readers, while an external, evidence-rich review uncovers interacting PRs dating back weeks, a broken alert, auto-created daily collections and a misconfigured read alias and produces 2 vs 8 teams noted, six action items, broader readership (~140) and concrete fixes: segment PRs, create on-call rotation, repair alerts and improve incident writeups.
AI-written summary · about
chapters (23)
- 0:00Introduction
- 0:27Agenda
- 4:07Cognitive Work
- 9:02finely tuned skills
- 12:53coordination
- 15:02team change
- 20:20resilient organizations
- 23:19Incidents
- 32:54Howie Guide
- 34:23Incident Review
- 42:07Why Does a Focus on Cognition and Coordination Matter
- 43:06Multifaceted Use of Incident Reports
- 44:29What Does Learning Mean
- 47:20Interaction
- 47:41Culture
- 48:44Building Culture
- 49:29Organizational Change Management
- 51:42Experimentation
- 52:06Avoiding silos expert knowledge
- 53:12normalizing knowledge gaps
- 53:50hand raises are changing
- 56:16who knows
- 56:31everyone is sharing
