One on One SRE
Talkat SREcon19 Europe/Middle East/Africa · on Thursday, 2019-10-03· at 14:45· Track 2: The Liffey A·
summary
A one-on-one incident debrief process runs 30–60 minute Zoom interviews using a fixed question set and real‑time notes in a Google Doc that are shared only with investigators then deleted, designed to surface individual perspectives and psychological safety (polyvagal theory informs informed consent). Applied after a 24‑hour outage and a 43‑second split‑brain event, the method yields 36 interviews and a 15–20 page internal report that uncovers actionable contributing factors and cultural fixes.
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chapters (31)
- 0:00Intro
- 1:32My First Job
- 3:18Stress
- 4:14Social Engagement
- 5:40Postmortem
- 7:22Resilience Engineering
- 8:09What is Resilience
- 8:50Where DevOps went wrong
- 10:32GitHub outage
- 12:48Resilience engineering and psychology
- 14:18Incident debrief
- 14:49Informed consent
- 16:16Role in incident
- 16:57What surprised you
- 17:43How long did you work
- 18:08Did you get support
- 18:33Do you feel that the incident was preventable
- 19:08What actions do you feel good about
- 19:29What do you think could have been better
- 20:15What did you learn
- 20:51What can we do to prevent recurrence
- 21:27Tools and documentation
- 21:59Selfcare
- 24:02Building Your Personal Network
- 27:24Resilience
- 28:32Flying under the radar
- 29:28How can SRE influence availability
- 30:36Questions
- 32:13Obstacles
- 34:29Emotional labor
- 35:42gab process
