Facilitating Safe and Inclusive Feedback
summary
Practical playbook for running lightweight, less-toxic feedback: outlines four formats — design critique, generative, FYI, retro — mapped onto the double diamond, uses FigJam templates (stickies, Crazy 8s) instead of dumping comments in long Figma docs, and enforces short timed slots (present ~10 minutes, limited response windows) to avoid pile-ons. Teams distributed across five time zones run about four touchpoints a week and rotate the MC role to build confidence; reported wins are clearer decisions, faster onboarding, and better cross‑team buy‑in.
AI-written summary · about
chapters (13)
- 0:00Introduction and joke
- 1:08Why feedback matters
- 3:27Harrison's background
- 6:03Operational excellence framework
- 8:43Hybrid work challenges
- 12:31Music and facilitation
- 16:22Feedback formats explained
- 18:39Double diamond alignment
- 22:04Async vs real-time feedback
- 25:36How to facilitate
- 30:19Retrospective takeaways
- 34:08Design rituals and excitement
- 35:21Q&A with Vitaly
related talks
42mFacilitating Safe and Inclusive Feedback
23mThe Design MC: Facilitating safe and inclusive feedback
01h 01mThe Power of Performance Feedback
50mGames for Feedback Workshop
17mDo you have a minute? A better approach to feedback culture
22mFeedback matters
32mBetter: Fearless Feedback for Software Teams
01h 10mUsing Feedback to Reduce Truthiness