How an API helped me change my Perspective of FAILING
summary
Triggers a wrong API in production via Swagger and sends a welcome email to 400 German users the night before rollout, creating a potential adoption and reputation hit. Team mitigates by sending an apology email, revoking wide prod access, adding pairing in prod and a test tenant, improving documentation and post-release strategy. Recovery takes weeks of trust rebuilding; operations reframes it as a success after safety nets prevent repeats.
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chapters (8)
- 0:00Introduction
- 0:20About Jaya
- 1:11Why should I talk about failing
- 3:34The Story
- 9:04Failures are Perspective
- 9:36What happened
- 11:00What we did
- 12:33Learnings
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