The Future Is Already Here, or How to Test Natural Language Processing Systems in Chatbots
summary
Explains natural language processing (NLP) as the core technology in chatbots, the rising demand and complexity of chatbot tasks, and the cost of NLP errors. Describes a testing strategy for NLP models in chatbots: how to prioritize testing, which tasks can be automated, and how to safely release chatbots amid rapid technological change.
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