Leading Through Times of Crisis
summary
Draws on product decisions made at Nextdoor and the AWS Honeycode launch and governance roles at Usertesting and Braintrust to show concrete actions: a three-step crisis playbook (triage, quick experiments, community ops), the actual tools used (a lightweight status dashboard and daily cross‑functional war room), and a shipped neighborhood‑resources feature that reduced incident response time by ~70% and scaled to hundreds of local moderators. Shows what was built, how it was measured, and what stopped working.
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chapters (5)
- 0:00Introduction to crisis leadership
- 5:50Building community support
- 11:20Practical leadership strategies
- 17:14Overcoming challenges together
- 22:53Closing and Q&A
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