AI is Eating the World, But Without AX, It’s Just Code
summary
Claims a practical 7-Pillar AX Framework (now at v2.0) that treats trust as the primary UX metric and gives seven concrete pillars: human context, explain/feedback, override/fallback, metrics, ethics/privacy, adaptivity, collaboration. Describes a built product, Zuki mental‑health agent, plus OpenAI and ID8 hub agents used to test behaviors. Delivers three canvas tools for human/intelligence/machine design, argues teams must measure trust via continuous model monitoring, and reports early field use with iterative updates rather than a one‑time launch.
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chapters (7)
- 0:00Introduction and disclaimer
- 1:58Trust as the new usability
- 4:26Introducing the AX framework
- 8:09Seven pillars of AX framework
- 13:13UX versus AX evolution
- 16:58Designing for trust and future challenges
- 18:08Q&A session begins
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