Establishing Quality Roadmaps Via Service Delivery Reviews
summary
Uses a quarterly Service delivery review to force alignment: baseline DORA benchmarks and a normalized bug ratio (bugs per PR) show that 17 recent incidents trace to missing unit and integration tests. Data comes from Jira fields plus deployment dashboards (Harness). Roadmap commits include API and production smoke tests, SRE gating for CI/CD access, and explicit L1 OKRs; failures lead to retros, adjusted hypotheses, and reprioritized backlogs so initiatives either show measurable drop in incidents or get reworked.
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chapters (10)
- 0:00Quality roadmaps via SDRs
- 1:23Quality programs struggle alignment
- 6:06Key challenges driving quality
- 11:23Quarterly service delivery review
- 17:02Choosing quality metrics
- 23:46Data to actionable quality
- 25:53Critical SDR discussion
- 32:18Handling roadmap failures
- 36:08Takeaways for quality roadmapping
- 37:13Closing & Q&A
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