Above the line, below the line: A preview of the SNAFUcatchers Stella Report
summary
Claims that rising technical complexity makes any accurate system model short lived and that frontline operators are the real snafu catchers drive a one‑year project that assembles partners into the SNAFUcatchers consortium and produces a Stella preview report. Methods include field interviews, cognitive task analysis and diagrammatic modeling, and the main artifact is a line of representation model showing people only ever act on mediated representations not the running system. The approach yields a usable framework and practical recommendations.
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