Empathetic Engineering and InnerSource
summary
Fannie Mae applies InnerSource to combine openness and mentorship with empathetic engineering, using internal repos, Slack/Teams channels and shared documentation to run continuous feedback loops, create user personas, and surface accessibility fixes; claim is measurable: fewer costly redesigns and more stable, secure projects because cross-team review catches edge cases earlier. Leadership engagement ties work to OKRs, volunteer contributors drive reuse, and ethical checkpoints flag AI risks before deployment.
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chapters (10)
- 0:00Introduction and thanks
- 1:10Fannie Mae’s role and empathy
- 3:19What is empathetic engineering
- 5:03InnerSource core principles
- 6:29Three principles for connection
- 8:20InnerSource in practice benefits
- 9:24Applying empathy through InnerSource
- 12:32InnerSource foundation and feedback
- 13:38Engaging leadership with value
- 15:04Summary and closing
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