Doing Community Surveys for an Open Source Project
summary
Icinga runs a mix of methods: online surveys, phone interviews, meetups and social media polls on Twitter Facebook and LinkedIn to learn how installations actually look and what to prioritize. The 2019 online survey averages 40 minutes and a long form yields 44% completion while shorter forms complete far more. Phone interviews surface unexpected topics and social polls show Twitter answers are mostly private users and LinkedIn answers are company reps. Open text boxes produced about 300 freeform answers to manually code and surprising infra data shows Windows vs Linux near 50/50.
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