How we do Platform Engineering at Viva Engage (Yammer)
summary
Viva Engage (Yammer) platform team moves from reactive support to proactive self-service by tracking inbound work with ticketing dashboards, formalizing office hours and documenting decisions in a wiki, and building troubleshooting and self-diagnosis tools that teams adopt and extend. A reusable MTO capability serves four product teams. A Champions program lets team reps handle ARs and cuts platform interventions by ~50%. Current scale: 60M MAU, target 100M, focus on simplifying deployments and shifting effort into self-service tooling.
AI-written summary · about
chapters (9)
- 0:00Start
- 0:10Introduction and Background
- 1:18Understanding Platform Engineering Teams
- 4:02Introduction to Viva Engage (Yammer)
- 6:00Challenges and Solutions in Platform Team Operations
- 7:18Improving Platform Team Operations: First Iteration
- 10:31Improving Platform Team Operations: Second Iteration
- 17:44Platform Team Landscape Today and Future Goals
- 19:37Concluding Remarks and Q&A
related talks
22mThe challenges of Platform teams
17mVertically Integrated in Platform Engineering
41mPlatform teams: Applying Lean practices to reduce their Operational workload
29mKeynote: Building Bridges with Platforms: The Role of the Platform Engineer
43mEngineering Platforms Evolved
42mBuilding DevX Teams, my story
25mHow To Play Support for a Platform Team - Awar Abdulkarim & Roberth Strand
28mRefactoring Your Team For Fun and Profit