Trust at First Touch: KYC Onboarding between eIDAS, GWG and the Customer Experience
summary
The talk explains KYC onboarding for digital identity under eIDAS and Switzerland’s Anti‑Money Laundering Act (GWG), focusing on legal requirements and technical components such as eIDAS-compliant electronic identification and trust services. It discusses how Swisscom Trust Services combines those technologies with user experience design to achieve “trust at first touch” during customer onboarding.
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chapters (9)
- 0:00KYC onboarding and trust
- 1:26Geldwäschegesetz status
- 3:34EU AML package pillars
- 6:46AMLA tech stack with AI
- 8:32eIDAS 2 for KYC
- 10:17Digital solutions benefits
- 12:55Regulation challenges
- 15:23Bank types and privacy
- 16:28AMLA timeline
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