Measuring Engineering Productivity from a Standing Start: A 320-Year-Old Bank’s Journey
summary
Lloyds Banking Group implements SPACE plus DORA across 16,000 engineers and 80,000 repos to measure productivity, backing claims with outcomes: The EnginEar survey yields 1,200 responses and 2,000 verbatim comments with 90% meaningful feedback, driving pipeline fixes that cut builds by minutes and improved onboarding via a tracked time to first commit metric. Self‑service dashboards surface PR cycle time, tool adoption and AI usage (70% frequent users), and link qualitative scores to 20% uplifts in teams using the central IDP.
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chapters (11)
- 0:00Introduction to Lloyds Banking Group history
- 3:02Overview of the complex engineering landscape
- 4:40Transformation journey and early measurement attempts
- 8:10Shift toward engineering excellence and standardization
- 11:16Implementing the "Engineer" qualitative feedback mechanism
- 15:39Choosing the SPACE framework for productivity measurement
- 17:32Challenges in extracting quantitative data for metrics
- 20:03Creating self-service dashboards for engineering leads
- 26:25Enabling product owners with actionable engineering insights
- 28:48Providing transparent updates to engineers regarding feedback
- 29:50Future vision for proactive and predictive analytics
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