No More Pilots – Successfully Implementing Digital Business Processes and AI
summary
The panel examines how AI and automation change digital business processes and how to make workflows truly paperless and efficient, focusing on real-world implementation rather than pilots. Using the order-to-cash process as an example, speakers from CAS Software, IBM Deutschland, DATEV and Nortal discuss customer acquisition, procurement, e-invoicing and the use of AI agents, sharing practical experiences, challenges and success factors for integrating people and technology.
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chapters (14)
- 0:00Digital Office 2026
- 0:24Panel discussion
- 1:48KI pilot failures
- 2:50KI query automation
- 4:37KI sales workshop
- 7:42Billing automation
- 10:31KI business case
- 11:32E-invoice challenges
- 13:18KI e-invoice processing
- 14:40KI implementation hurdles
- 15:22KI team goals
- 16:48KI cost-benefit
- 18:12KI trust & data
- 18:54Summary & outlook
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