Customer Behavior, AI and Technological Transformation – What’s Changing for Insurers
summary
Florian Jell explains how AI is changing customer behavior and expectations in insurance, creating the need for personalized digital customer journeys “powered by AI.” He outlines that insurers must prepare by building AI technologies, ensuring high data quality, and implementing Responsible AI as key success factors for scalable transformation.
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chapters (12)
- 0:00AI transformation at Allianz
- 1:11AI development and use cases
- 3:19Customer behavior and AI
- 5:49Trust in AI factors
- 8:17AI queries and market opportunities
- 9:44Seamless AI customer interaction
- 10:51Three AI success strategies
- 11:58Data quality for AI relevance
- 13:24Scalable AI platform
- 15:09Responsible AI framework
- 16:15Future of AI interaction
- 17:38Summary and outlook
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