You're So Empathetic, You Probably Know This...
summary
Advocates using DISC and Clifton Strengths as psychometrically valid self‑awareness tools, shares team experiment where top-five strengths map tasks, and prescribes practical practices: gemba walks or shadowing, simple mood check‑ins at standups, and feedback framed with SBI (situation behavior impact). Claims vulnerability increases trust, trust correlates with faster shipping and satisfaction, and companies that encourage honest feedback see "270 greater return" per the transcript.
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chapters (24)
- 0:00Intro
- 1:15What is Empathy
- 1:52SelfAwareness
- 2:18Disk
- 3:04The Disk
- 4:27My Results
- 5:15StrengthsBased Insight
- 5:34Communication Insights
- 6:03Clifton Strengths
- 6:37Top 5 Strengths
- 7:08Strength Reports
- 8:51Perspective Taking
- 9:18Sharing
- 10:27Strengthsfinder
- 15:20Gimbal Walk
- 16:52Mood CheckIn
- 18:12Emotion Reappraisal
- 18:41Cognitive Bias
- 19:51Cognitive Bias Examples
- 21:35We Fail
- 22:06Ask for Feedback
- 24:07Give it
- 24:27Feedback 101
- 28:43Resources
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