Increasing our test stability and reliability with Cypress
summary
Zendesk migrates its flaky end-to-end suite to Cypress and Cypress Cloud, rewriting tests for one team in about a month and integrating them into CI and deployment pipelines. Reliability jumps from ~90% to 99+% and job durations drop to mostly under 2 minutes, max 2–3 minutes. Test replay and a shared internal Cypress package streamline debugging and onboarding, and a cultural shift makes failing tests actionable instead of ignorable.
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chapters (9)
- 0:00Introduction and speaker
- 0:42Problem with flaky tests
- 3:11Discovering Cypress benefits
- 4:35Migration process to Cypress
- 7:01Challenges during adoption
- 9:27Results and reliability gains
- 12:33Broader adoption and impact
- 15:24Key takeaways and recommendations
- 17:50Q&A session
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