Unleashing Agility: How Capital One Embraced COTS for NextG...
summary
Capital One describes moving a loyalty platform from on‑prem monoliths to a modular COTS approach built on serverless Lambdas, async queues and dead letter queues; teams extract shared eligibility, redemption and notification logic as reusable components, aiming to cover roughly 80% commonality so consumers plug in only core business code. They open‑source tooling (25+ projects including Cloud Custodian), report JD Power data that ~60% of customers choose cards for rewards, and claim faster delivery, lower development and maintenance costs, and improved scalability.
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chapters (8)
- 0:00Introduction
- 1:26Why agility matters
- 10:51What are Components of the Shelf
- 14:44Loyalty program journey
- 21:07How we implemented Components of the Shelf
- 25:03Common misconceptions about Components of the Shelf
- 28:17Resilient COTS systems
- 32:37Q&A
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