The Rise of Agent Experience (AX)
summary
Introduces Agent Experience (AX) as four concrete pillars — access, context, tools, orchestration — and shows how Netlify applied them: a Netlify Desk support system built by two junior engineers plus 15 staff in six weeks that replaces Zendesk for 15 million developers, a netlify.ai landing page and CLI tweak that fixed autonomous deploys after Cloud Code failed, Cloud Code/Claude/Codex agent runners in sandbox, and the open‑source access.run to score AX.
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chapters (17)
- 0:00Introduction: Turning Imagination Into Reality
- 1:15AI, Self-Driving Cars, and Software Development
- 4:20From Copilots to Autonomous Coding Agents
- 6:10How AI Is Changing Teams and Software Budgets
- 7:45The Rise of AI-Native Builders
- 10:23Why Agent Experience (AX) Matters
- 12:14From UX and DX to AX
- 14:32The Four Pillars of Agent Experience
- 16:28Access: Helping Agents Use Your Product
- 19:26Context: Documentation for AI Agents
- 20:33MCP, Context, and Agent Interfaces
- 22:34Tools: Designing Better Agent Workflows
- 23:21When Great DX Doesn't Mean Great AX
- 25:29Orchestration and Autonomous Agent Runners
- 27:21The Future of Agent Experience
- 28:16Measuring AX with Access.run
- 29:05Final Thoughts: Developers Matter More Than Ever
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