~/talk

From User to Contributor

on YouTube 40m
Talkat Berlin Buzzwords 2019 · 2019-06-16..06-18· [documentation, open-source]

speakers

name:Aizhamal Nurmamat Kyzy
links:none on file
name:Riona MacNamara
x:rionam

resources

video:https://youtu.be/wGy25DYarLY
slides:none on file

summary

Google funds a Q1 2019 user research study (18 interviews) that identifies five contributor archetypes and maps their journeys, showing documentation drives adoption—48% of businesses—and that 93% of OSS devs see missing docs as the top problem. The study names concrete gaps: discoverability, QuickStart and tutorials, legal/license pages, searchable API references, plus contributor guides and codes of conduct, clear PR review norms, moderation and recognition mechanisms so newcomers can find, fix, submit and be welcomed.

AI-written summary · about

chapters (7)

  1. 0:00The case for documentation
  2. 5:27User research and archetypes
  3. 11:07The user journey and hurdles
  4. 19:52Documentation as a solution
  5. 28:20Fostering community safety
  6. 33:23Documentation for equity
  7. 36:56Q&A and closing thoughts

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