Customer Interview: How DocuSign Uses Azure Cosmos DB to Power Agreement Intelligence at Scale
summary
Claims that DocuSign handles a $2 trillion agreements problem by using Azure Cosmos DB plus SQL to capture transactions and to store the "brains" of agreements in a schema-less ADM with AI‑inferred metadata. Implementation uses an ATM (Agreement Transaction Model), built‑in vector search and DiskANN for retrieval; system supports ~1 billion signers across ~1.66 million customers and reports DiskANN in Cosmos as 60× cheaper than in‑memory alternatives, enabling cost‑effective, multi‑tenant semantic search.
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