The Power of ServiceNow on AWS
summary
ServiceNow running on AWS claims to turn fragmented SaaS estates into an “AI control tower” by sensing data across sources, reasoning on a semantic graph, and driving actions through orchestrated workflows. Key specifics: 250+ prebuilt connectors, zero copy connectors into Redshift Snowflake Databricks and Azure Fabric, Raptor DB powering 80 billion workflows a year, and support for Now LLM and Bedrock (Anthropic OpenAI). A delivered product is an autonomous IT virtual agent live in market that resolves most routine tickets without human touch.
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chapters (8)
- 0:00Introduction and ServiceNow overview
- 2:51AI challenges in fragmented enterprises
- 7:45ServiceNow as AI control tower
- 13:25ServiceNow on AWS benefits
- 17:36Customer and employee workflows
- 21:03Autonomous workforce demo
- 23:52Employee experience with AI
- 25:14Conclusion and next steps
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