Building Trust with UX Design: Examples from IoT and Beyond
summary
Argues that UX design, not cryptography, reduces real risks by exposing concrete failures and design fixes: consumer terms hidden in 33-page terms and apps that request intrusive sensors; IoT devices that reveal owners (an €135 kettle on a public map); stalkerware like HelloSpy and botnets fueling a sextortion campaign sending 30,000 emails an hour; shows simple wins — read receipts that change behavior, consistent brand colors, clear copy, and recommends password managers and camera covers.
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chapters (11)
- 0:00Start
- 2:20Understanding the Risk to Users
- 6:06Smart Cities
- 6:47Public and Private Partnerships
- 7:24Gun Violence
- 7:39Shot Spotter
- 29:57Mailchimp Writing Style Guides
- 30:40A Phishing Attack
- 33:20Dangerous Urls
- 37:37Recap
- 43:21Any Tips for Working with Attorneys That's Part of a Design Team
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