The AI trick that cut AWS's issue triage time by 90% and caught regressions in 2 minutes
summary
Claims a ~90% triage time cut from typical 15–60 minutes down to 5–10 minutes per issue by combining automated sentiment analysis with domain-specific LLMs (author names and uploads call out those tools) and a short source-code analysis step (~1 minute) powered by Claude 3.7, with a human-in-the-loop reviewer validating responses. A regression is detected in under 2 minutes and a patch ships in <24 hours, removing dedicated prioritization headcount and surfacing higher-impact bugs faster.
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