ConfPad

Techniques for building and deploying software are evolving quickly. Traditionally we strive for trust in the changes we make, and find a balance between shipping carefully and shipping fast. Newer techniques enable us to think differently: start from an assumption that mistakes will be made, and optimise your systems and processes so that those mistakes are detected sooner, have a limited impact, and are quickly resolved. I will talk about the practices underlying these perspectives, compare the suitability of testing and monitoring to solve different problems, and offer guidance on how to find a good balance. I'll share stories on my path at Atlassian, and different roles I've had focused on manual testing, automated testing, monitoring and alerting. My message is ultimately how metrics and processes can help your team to deliver a better customer experience.