Kat Gaines
where else to find them
what they talk about
where they keep going back
- DevOpsDays Montréal2 editions2024–2025
all 4 in the filters
on a stage with
never shared a talk
who talks about the same things
nobody close enough yet
| title | conference | date |
|---|---|---|
| Staying in your lane: incident response for leaders | DevOpsDays Montreal 2025 | 2025-10-14 |
Claims that leaders must rarely intervene during incidents and lists exactly three situations to step in: when explicitly asked, when a genuinely critical… | ||
| Staying in your lane: incident response for leaders | SREday Cologne 2025 Q2 | 2025-06-12 |
Defines incidents and insists leaders mostly stay out of the way, stepping in only when asked, when protocol demands, or to correct a clear major mistake… | ||
| Mastering incident communications | DevOpsDays Montréal 2024 | 2024-05-27 |
Argues that customer support should own the liaison role during major incidents, translating engineering terms into customer-facing updates and feeding… | ||
| Mastering incident communication | DevOps Barcelona Conference 2023 | 2023-11-09 |
Outlines a repeatable incident comms process used at PagerDuty: assign a customer liaison (can be split into customer and internal liaisons), pull live signals… | ||
| Mastering Incident Communications | SREday 2023 London | 2023-09-14 |
Support teams act as the primary customer liaisons and must craft public messages using tools like PagerDuty, Jira, Slack, status pages and ticketing… | ||
| nothing matches | ||