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Karthik Nilakant

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Reliability Reviews in the Wild: Using Data to Drive Production HealthSREcon22 Asia/Pacific2022-12-07
Argues that routine reliability reviews must be driven by measurable signals and describes a four‑phase rollout: DIY templates, facilitated reviews, tooling…
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Smarter Disasters: End-to-End Automation for IncidentsSREcon18 Asia/Australia2018-06-06
Xero scales incident handling for 1.3 million orgs and >1,000 releases a year by turning customer reports into alerts via an issue report pipeline, routing…
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