Great Leaders Train And Remove Employees' Blind Spots
summary
Four concrete stories link dysfunction to fixable actions: a misdiagnosed headache actually needed a clothing change, a trainer accidentally emails a naked photo because of password 1234, and a promoted ill-fit manager crashes morale. Presents numbers and setups: ran training across 435 locations with 125 trainers, later consulted for a city of 857 employees. Prescribes specific practices: one-on-one every two weeks, onboarding + pairing new hires, NLP cues to spot lies, train staff before enforcing accountability, and change email habits immediately.
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chapters (6)
- 0:00Introduction to leadership and people management
- 3:11Employee gaps matter
- 14:52Blind spots in teams
- 27:18Training and accountability
- 34:39Trust and decisions
- 35:45Q&A
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