Scaling zero to 1,50,000 customers for Freshdesk
summary
Claim: Freshdesk supports 150,000 teams and ~300 million end users, handling half a billion requests per week. Infrastructure runs on AWS with Engine Yard early on, now using CloudFormation and Terraform, Redis/Redis Labs and MySQL shards (25 TB) across regions. Operates ~2000+ instances doing 2 million DB queries/minute, a small ops team automates blue‑green deploys, homegrown telemetry, anomaly detection, reserved instance cost buys and runbooks that survived losing ~2,000 instances in a single event.
AI-written summary · about
chapters (9)
- 0:00Introduction
- 1:42Software
- 2:50Infrastructure
- 5:06DevOps Bank
- 6:55Architect
- 15:08Global company
- 17:07Deployments
- 22:04Security
- 25:49Future
related talks
47mScaling: from 0 to 25 million users
24mSleeping soundly even when scaling your app to 200k request/seconds
44mIntroduction to application scaling
54mGetting to 300 million requests a month with a one man AI/Dev-Ops team
46mScaling With Friends
47mScaling: from 0 to 25 million users
22mA Fresh Approach to Data Platforms
43mTools and Team for 20 Billion PageView/Month