Computers are easy; people are hard
summary
Claim: human coordination is harder than eventual consistency; networks and IaaS will fail, but automation that degrades gracefully still breaks without shared understanding. Teams need eventual consistency of mental models via democratized observability and explicit practices — shared dashboards, runbooks and escalation paths — that map signals to decisions. The concrete work is building those artifacts and rituals so on-call rotations and postmortems turn ambiguity into repeatable actions instead of finger-pointing.
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