How Blend is Shaping a Smarter, Customer Centric Digital Experience
summary
Blend reports moving home equity loan closings from 35 to 10 days — a 71% reduction — by running roughly 200 microservices on Amazon EKS with Amazon RDS/Aurora, CloudFront and ELB, three isolated environments and VPC peering, all supported by a single‑digit infra team. The account team drives Well‑Architected reviews, finds $14,000 in two weeks, resolves 76 critical cases within a 15‑minute SLA, and surfaces four GenAI initiatives after a Culture of Innovation workshop with nine leaders.
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chapters (8)
- 0:00Introduction
- 1:43Blend’s business context
- 2:46Engineering challenges in lending
- 4:10Microservices architecture
- 6:20Compliance and environments
- 8:07AWS enterprise support role
- 10:15Technical workshops and reviews
- 12:01Q&A
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