Independent Service Heuristics
summary
The session shows Independent Service Heuristics as a 10-question, rapid, low‑fidelity technique (GitHub) that tests whether a workflow could be run as a separate SaaS to define team/service boundaries. Workshops use a heat‑map of 10 heuristics in Miro to score ~20–40 candidate streams; concrete engagements with a North American health/e‑commerce client and a Southeast Asian retailer uncover funding and autonomy gaps, high cognitive load (three engineers supporting three verticals), and clarify which candidates are viable before any reorg, and it reliably sparks cross‑functional decisions.
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chapters (9)
- 0:00Introduction to heuristics
- 1:53Why use independent service heuristics
- 11:07Exploring heuristics with examples
- 15:02Case study North American e-commerce
- 21:50Horizontal platform challenges
- 30:15Executive expectations and engagement
- 35:07Southeast Asia retailer case
- 42:12Key takeaways and benefits
- 43:36Q&A session
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